LEGAL INFORMATION
Refund Policy
Last updated: 23 September 2026
Your Australian Consumer Law rights
Nothing in this policy excludes, restricts or modifies consumer guarantees or other rights that cannot lawfully be excluded under the Australian Consumer Law. If a service has a major failure, you may be entitled to cancel the service contract and obtain a refund for the unused portion, or compensation for a reasonably foreseeable loss. Other remedies may apply for non-major failures.
This policy sits alongside the terms shown at the relevant Whop checkout. It does not remove any remedy available to you under applicable law.
Change of mind and digital access
A change of mind, a decision not to continue trading, a lack of trading performance, an unsuccessful evaluation or a payout outcome does not by itself create a refund entitlement. However, each request will be considered in line with the specific purchase terms, what has been supplied and your non-excludable consumer rights.
Some offers provide immediate access to digital education, recordings, live sessions, indicators or community resources. Before buying, check the product description, billing terms and cancellation settings at checkout. Do not assume a refund is available simply because digital material has already been accessed or used.
Subscriptions and one-time purchases
For recurring subscriptions, follow the cancellation process shown in your Whop account or checkout terms before the next billing date if you do not want to renew. Unless applicable law or the relevant checkout terms say otherwise, cancellation stops future charges and access continues until the end of the paid period.
For one-time purchases and mentorship applications, the product page, checkout terms or written agreement will set out the applicable access, scheduling, payment and cancellation arrangements.
How to request help
For a billing, cancellation or refund question, first use the support route in your Whop purchase and provide your order email, order number, product purchased, purchase date and a clear description of the issue. Please do not include card details or sensitive account credentials.
If you cannot resolve the issue through Whop, contact Capital Complex through the official Instagram account linked below. We may request reasonable information to verify the purchase before assessing a request.
Questions about this policy? Contact Capital Complex on Instagram.